Terms & Conditions for Tours

Thailand, Cambodia, Laos, Vietnam, Myanmar

COAP: The term COAP as used in this section applies to Confirmation of Availability Package. This is the unique (for each reservation) binding and legal electronic contract to which a unique link is e-mailed to each guest when they are ready to finalize their reservation. Once a guest electronically accepts the COAP and pays their initial deposit, all the terms and conditions listed below apply and are the sole terms and conditions that the Contract between Easy Tours and the Guest will be governed by.


Your Payments are Protected - Easy Tours, Inchas a trust account with Chase Bank. All guest payments go directly to this account. From there, payments are disbursed to the vendors providing different services during your upcoming visit.

Easy Tours Liability Insurance: We maintain a USD $3,000,000 Professional Liability Policy through Zurich (backed by AIG).

Travel Insurance: We offer a variety of policies (to US residents) from one of the largest Travel Insurers in the United States, Allianz Global Assist, and are on their covered suppliers list, a distinction enjoyed by few companies. Allianz Global Assistance can offer you a variety of coverage options and we can guide you in selecting the plan that is best for you.  Bear in mind that cancellation of a tour requires a large amount of documentation which covers each hotel, flight, and ground service segment of your tour that got canceled. If you purchase insurance through us we know what Allianz Global Assistance wants, and they are familiar with our documents, thereby saving you time and effort.  As with all types of insurance, terms, conditions, and exclusions apply.

Privacy Policy: Easy Tours will not share your personal information with any outside person or agency, except for the purpose of (1) making various reservations for your visit to Asia; (2) processing your payments through the Banks and Credit Card transaction institutions (all located in the United States) that we deal with. If you use our assistance in obtaining a visa (only applicable to Bhutan), the pertinent information will be shared with the Consulate and/or Embassy. From time to time, we may send you information on our specials. You will always have the option to stop that whenever you choose.

Visa Information - There is a visa required to enter most Asian countries for US Nationals - Thailand is an exception). Information concerning this will be e-mailed to you after you finalize your reservation, but Easy Tours accepts absolutely no responsibility for your (real or perceived) non-receipt of this information – it is solely the traveler’s responsibility to acquire their visa(s). Charges for the Visa or a current passport are not included in quoted tour costs.

Applicable Laws during your travels. While traveling you are subject to the laws, customs and regulations of the nation that you are visiting, and the relevant local Governments in the areas where these services are rendered.

Financial Liability of Easy Tours: Easy Tours Inc.'s liability in any and all cases will be limited to a refund of the payments made directly by you to us, subject to our cancellation and refund policies. Your acceptance of our "Confirmation of Availability Package" is also your legal, binding, and unconditional acceptance of the preceding statement.

By accepting the COAP (Confirmation of Availability package) you are guaranteeing that you accept the sole responsibility of the fact that you, and everyone listed as a fellow traveler on your COAP, is in good enough health to participate in the tour/visit. You also accept that you are aware that the infrastructure and other conditions in South Asia are not as advanced as the United States and that you are consciously accepting, for you and everyone listed as a fellow traveler on your COAP, any and all risks associated with traveling in South Asia. Facilities for the handicapped are grossly inadequate, except for in a few select areas.

International Airline Tickets: Easy Tours does not issue tickets for your travel to, and from South Asia, except for the flights that are a part of a multi-nation Southeast Asia tour that we are facilitating. For you international flights to and from South Asia, we have the expertise to offer you advice on the best combinations of airlines, travel durations, and values, for the regions we offer, and can introduce you to airfare consolidators that offer discounted pricing on international airfare to South Asia in First, Business & Coach class.

Please note that Easy Tours is only providing advice and, upon a guest’s request, introducing you to airfare consolidator(s). We accept no responsibility for the actions and inactions of the consolidator(s) or other service providers we refer you to, or for any changes in quality and/or service schedule by the airlines/flights that we recommend. Easy Tours does not accept commissions from airlines or other service providers. It is the guest's responsibility to confirm, pay for, and process all transactions concerning travel to and from South Asia directly with the service provider.

Easy Tours and its affiliates are not responsible, in any sense of the term, for hardship or loss (financial or otherwise) caused by delays, cancellations, and any changes in the international flight or airline requirements, or by a traveler wanting to change or cancel their international travel and being unable to do so. Neither Easy Tours, nor any of its affiliates, are party to, or responsible for, any and all events or circumstances relating to this travel.

Please note that International Airline tickets will incur Cancellation & Change Charges as specified by the Airlines & Consolidators. Please bear in mind that certain airfares cannot be cancelled.

If you choose to arrange your own international air travel, we recommend that you arrive at least a day before your tour begins, and leave at least a day after the tour ends. This protects you in case of flight delays and cancellations and also allows you to spend additional time in Delhi (or your port of embarkation/disembarkation), giving you a chance to absorb the local culture and other attractions without the constraints of a fixed itinerary. We can offer you our pre-negotiated rates on your choice of accommodation for the extra days upon request.

Flights Delays and Cancellations: We strongly recommend that you secure travel insurance for your time in South Asia. If your international arrival is delayed, there are no last minute refunds for missed hotel nights. Guests that feel that they can pressure a hotelier into issuing a refund or credit for a missed night need to understand that the contract for their hotel reservations is between Easy Tours and the Hotelier and we do not wish to harm our relationships with the Hoteliers.

If you miss any domestic flights due to this delay, the Smart Fares we book are refundable with minimal cancellation charges but the new tickets that you will need to book are going to be significantly higher as they will be secured at the last minute. Although Easy Tours only uses South Asia’s best airlines and makes every effort to use domestic flights that offer back-ups with later flights in case of a cancellation or significant delay, this is not always possible in every itinerary. If a domestic flight is cancelled and re-booking alternative flights (or using alternate means of transportation) is more or less expensive, a debit or credit will be issued to the guest. Hotel nights lost due to domestic travel cancellations have no last minute refunds for missed hotel nights.

Tour Availability & Modifications: Easy Tours receives requests for tour reservations from many time zones and parts of the world. To preserve the quality of our tours and the level of service provided, we limit the number of guests per tour to what the available facilities can easily with stand. We do not ask for any payment until your acceptance of our "Confirmation of Availability Package" (C.O.A.P.). If we are unable to satisfy you on the dates you've requested, we'll offer you some alternate dates.

Hotels and flights can get over-booked or fail to provide contracted services for other reasons. Easy Tours reserves the right to substitute equivalent grades of accommodations and switch travel itineraries around to respond to these situations, although for our Hotel reservations this is highly unusual and occurs less than 0.01% of the time. Weather related issues and technical problems with airlines do occur on occasion.

Tours begin & end on the days specified. Airline & hotel reservations are made well in advance by Easy Tours. Please make sure that you make room for delays, both at the START, and the END of your tour. You can lose out on part, or all, of your tour (depending on how tardy you are). Any guest that is not at their chosen starting point (airport, hotel or similar location) at the scheduled time, is considered a "no show"*.

Easy Tours will do it's best to keep to the itinerary you choose. If circumstances beyond our control force us to deviate from the original plans, we will provide you with a choice between comparable values and a refund of the relevant fees.

Prices: All rates quoted are per person, based on double occupancy, and in US dollars. If not listed, single supplements are available upon request. All prices, except for when a guest has accepted their electronic contract and paid their initial deposit, are subject to change at any time at the sole discretion of Easy Tours.

Unlike some tour operators, tour costs include accommodations and all taxes and surcharges on them, meals as listed in the inclusions of your itinerary, tours of all the sights and monuments as per your itinerary, safe bottled water as per your needs, as well as the best English speaking guides and visit facilitators during your visit. All our tours include entrance fees to all the monuments on your itinerary.

Quoted tour costs do not include hotel stays before and after your tour, unless specified on your itinerary. Those costs can be quoted on request. Except for specified meals and snacks between destinations, many meals are not included in private tour costs. Small Group Tours usually include all breakfasts and lunches. Excess baggage charges are not included – it is the guest’s responsibility to ascertain that their baggage dimensions and weight comply with the airline requirements. Gratuities to guides, staff belonging to airlines, chauffeurs, or hotels and restaurants (none of which are mandatory if the availed services are part of the tour) are not included. The cost of personal items such as laundry and dry cleaning, drinks, and incidentals are not included. Cost of Visas and Passports is not included.

Payments: ALL PAYMENTS, DEPOSITS & OTHER MONETARY SUMS ARE QUOTED PER PERSON IN ALL STATEMENTS THAT FOLLOW. We require payment of $500.00 per guest (per advertised tour) as an initial deposit (certain tours and dates can require larger deposits, custom itineraries will require deposits of $1000.00 or more, depending on a variety of reasons). We require only this initial deposit at the moment you accept the itinerary of your web based (or faxed) "Confirmation of Availability Package" and ask us to reserve it for you. We accept the initial deposit by credit card, certified check, or bank transfer only. We prefer checks and bank transfers for the balance.

Unlike some tour operators, tour costs include accommodations and all taxes and surcharges on them, breakfast at your hotel (in some tours, such as Cuisines Tours, Ayurveda and Yoga retreats, almost all meals are included), tours of all the sights and monuments as per your itinerary, A bottle of water per day per person, as well as the best English speaking guides and visit facilitators during your visit. All our tours include entrance fees to all the monuments on your itinerary. Additional visits and/or cameras (including video and movie cameras) will sometimes have additional charges that guests are responsible for.

Quoted tour costs do not include (before and after your tour) hotel stay at, or fares to and from, your city of origin in Asia. Those costs can be quoted on request by choosing them in your tours Reservation Inquiry Form. Except for specified meals and snacks between destinations, most meals are not included in tour costs. Excess baggage charges are not included. Gratuities to guides, staff belonging to airlines, transportation providers, or hotels and restaurants (none of which are required if the availed services are part of the tour) are not included. The cost of personal items such as laundry and dry cleaning, drinks, and incidentals are not included. Cost of Visas and Passports is not included.

Once your reservation is confirmed and you have paid for your visit in full, we will not make any changes to the costs of your visit. If your trip is not paid for in full, we may revise the quoted prices only if there is a significant increase in transportation costs. Such a change will not impact your tour costs by more than 10% of the total quoted initially. If that isn't acceptable, Easy Tours will promptly process a refund of all amounts you have paid to us. Our liability in such a case, as in all other instances of cancellation or change in the itinerary of a tour, is limited to a refund of only the amounts you have paid to us.

There is a visa required to enter almost all countries (except Thailand) in South Asia. We will provide you with links to the electronic visa page for each country when you reserve your tour. Delays or inability in obtaining needed documents will result in cancellation or alteration costs as defined below. Charges for the Visa (except for Bhutan, where we arrange the visa) or a current passport are not included in quoted tour costs.

All services and accommodations are subject to the laws, customs and regulations of the relevant local Governments in the areas where these services are rendered.

By accepting the Confirmation Of Availability package, you are accepting the responsibility of making sure that that you and all other members of your tour/visit group are solely responsible for ensuring that you are healthy enough to participate in the tour/visit. You also accept that you are aware that the infrastructure and other conditions in Asia are not as advanced as the United States and that you are consciously accepting any and all risks associated with traveling in Asia. For example, most passenger cars don't have rear seat area seat belts, and some don't have any. Facilities for the handicapped are almost non-existent, except for in a very few select areas.

Airline Tickets to & from South East Asia - Easy Tours only serves as a resource for information in this respect. When you mark the travel to and from South East Asia checkbox (and we connect you with an agency specializing in travel to Asia), we recommend that you ask to arrive at least a day before your tour begins, and leave at least a day after the tour ends. This protects you in case of flight delays and cancellations and also allows you to spend additional time in your arrival and departure cities, giving you a chance absorb and savor the local culture and other attractions without the constrains of a fixed itinerary. By selecting the hotel stay before and after tour option, we can get you discounted rates for those periods on your choice of accommodation. It is the guest's responsibility to confirm, pay for, and process all transactions concerning travel to and from Asia. The contract for this travel exists solely between the traveler and the ticketing agencies, the airlines, and their representatives. No changes, cancellations, refunds, and/or any other requests, can, or will, be processed by Easy Tours. Neither Easy Tours, nor any of its affiliates, are party to, or responsible for, any and all events or circumstances relating to this travel.

Availability:
 Easy Tours receives requests for tour reservations from many time zones and parts of the world. To preserve the quality of our tours and the level of service provided, we limit the number of guests per tour to what the available facilities can easily withstand. We do not ask for any payment until your acceptance of our "Confirmation of Availability Package" (C.O.A.P.). If we are unable to satisfy you on the dates you've requested, we'll offer you some alternate dates.

Hotels, flights, and trains can get over-booked or fail to provide contracted services for other reasons. Easy Tours reserves the right to substitute equivalent grades of accommodations and switch travel itineraries around to respond to these situations

Delays: Tours begin & end on the days specified. Airline & hotel reservations are made well in advance by Easy Tours. Please make sure that you make room for delays, both at the START, and the END of your tour. You can lose out on part, or all, of your tour (depending on how tardy you are). Any guest that is not at their chosen starting point (hotel or similar location) at the scheduled time, is considered a "no show"*.

International flights can be delayed by a day or more; local flights & other transportation by almost as much. We suggest you time your arrival in South East Asia for at least a couple of days before your tour begins. If the arrival was punctual, this will leave time for you to explore the local area. A day or two at the end of your visit will allow you to finish all of your shopping & local sightseeing.

Easy Tours will do it's best to keep to the itinerary you choose. If circumstances beyond our control force us to deviate from the original plans, we will provide you with a choice between comparable values and a refund of the relevant fees.

Payments: ALL PAYMENTS, DEPOSITS & OTHER MONETARY SUMS ARE QUOTED PER PERSON IN ALL STATEMENTS THAT FOLLOW. We require payment of $1000.00 per guest plus the cost of the flights within South Asia that we are reserving, as an initial deposit. Certain custom designed tours can require larger deposits, and this will be clearly mentioned when we send you such an itinerary and quotation. We require only this initial deposit at the time you accept the itinerary of your web based "Confirmation of Availability Package" and ask us to reserve it for you. We accept the initial deposit by credit card, certified check, or bank transfer only.

The balance of the cost of your tour (after subtracting your initial deposit) is required at least 95 days prior to the start of your tour, or if less than 95 days remain when you are reserving your tour, at the time of approval of your "Confirmation of Availability Package".

Prices: All rates quoted are per person, based on double occupancy, and in US dollars. If not listed, single supplements are available upon request in the 'Comments" section in each 'Reservation Inquiry Form'. All prices, except for when a deposit has been accepted by Easy Tours, on a C.O.A.P. submitted to the guest, are subject to change at any time at the sole discretion of Easy Tours.

Unlike some tour operators, tour costs include accommodations and all taxes and surcharges on them, breakfast at your hotel (in some tours, such as Cuisines Tours, Ayurveda and Yoga retreats, almost all meals are included), tours of all the sights and monuments as per your itinerary, two bottles of water per day per person, as well as the best English speaking guides and visit facilitators during your visit. All visits include entrance fees to all monuments on your itinerary. Additional visits and/or cameras (including video and movie cameras) will sometimes have additional charges that guests are responsible for.

Non-Refundable charges: $250.00 per person of the initial deposit is non-refundable regardless of when you choose to cancel, and may not be applied towards changes in your itinerary. It goes to pay our initial costs, such as mailing costs, costs associated with making your initial reservation, and associated administrative costs.

If you are reserving flights to and from any destination in Asia as part of your tour, all charges for this service are due to the travel agency you've chosen at whatever time was agreed between you and them.

Cancellations are processed as detailed below. If Easy Tours does not receive, or is unable to process any of your payments within as per the schedule outlined above, we will cancel your reservation and process a refund of your total payments, after adjusting for the agreed upon Cancellation Costs. We use secure servers to process your electronic payments.

Cancellations - A request for cancellation will only be considered valid if it is processed by either of the following two means-

(a) Received by our web site (easytourspayments.com), submitted on the appropriate form (link provided as part of the C.O.A.P. at the time of initial confirmation of your order).

(b) By registered mail or delivery service (with proof of in-person delivery) at our US mailing address - Easy Tours, 405 Brushy Creek Rd, Cedar Park, TX 78613.

Within 2 business days of receiving your request for cancellation request, Easy Tours will send you a link to your Cancellation Agreement which details the exact amount refundable to you, if any, as per your original contract (COAP). Once we receive your acceptance of this agreement, Easy Tours will process your refund promptly as described in the Refund section below.

Discount Airfares to & from your tour destination in Asia are usually not cancelable. If you asked Easy Tours to refer you to a travel agency/airline, we cannot refund any charges you paid for the airline tickets or any other fees tendered to them. For the payments made to Easy Tours, and only for those payments, the following cancellation terms and charges apply:


Cancellation Costs for All Southeast Asia Countries except Myanmar.

All flights within South Asia in your tour are NON-REFUNDABLE and their cost will not be refunded if you cancel your tour. Some flights do not even allow date changes; others do so with a penalty that varies based on the airline rules and the Fare Class that was booked.

The Cancellation Costs detailed below pertain ONLY to the Land Costs of your tour.

(a) Cancellations received by us at least 95 days (but after 120 days) before your tour originates, are charged the higher amount (per person) out of US $250.00, or 10% of the total cost of your visit.

(b) Cancellations received by us between 95 days and 65 days remaining till your visit begins are charged the higher amount (per person) out of US $500.00, or 25% of the total cost of your visit. Reservations that include a hotel stay during the period between Dec 20th and Jan 5th, 75% of your total costs are charged upon cancellation.

(c) Cancellations received between 65 days and 35 days remaining till your visit begins, are charged the higher amount (per person) of US $1000, or 35% of the total cost of your visit. Reservations that include a hotel stay during the period between Dec 20th and Jan 5th, 90% of your total costs are charged upon cancellation.

(d) Cancellations received between 35 days and 7 days remaining till your visit begins, are charged the higher amount (per person) of $1500.00, or 75% of the total cost of your visit. Reservations that include a hotel stay during the period between Dec 20th and Jan 5th, 100% of your total costs are charged upon cancellation.

(e) If less than 7 days remain, a cancellation is considered a "no show"* and does not qualify for any refund.


** Special Myanmar Tour cancellation terms. These terms supersede the standard terms listed above for cancellations. **

Myanmar has very few good service providers and almost all of them charge significant cancellation and change fees once a reservation is confirmed. The change and cancellation costs get higher as you get closer to the stay dates. We strongly recommend that all travelers, especially those visiting Myanmar, get travel insurance to protect their investment.

Cancellations: Cancellations received by us with more than 95 days before your tour starts are charged the higher amount (per person) of US $300, or 20% of the total cost of your visit. Cancellations made between 95 and 65 days before your tour starts are charged the higher amount (per person) of US $500, or 40% of the total cost of your visit. For tours beginning between 65 and 35 days from the date of cancellation, you are charged the higher amount (per person) of US $1000, or 65% of the total cost of your visit. If less than 35 days remain, a cancellation is considered does not qualify for any refund.

Changes - Changes to your tour package after your acceptance of the "Confirmation of Availability Package" are done at the sole discretion of Easy Tours. You can request them by mail or by accessing our Alter Plans Form. If we are unable to make your desired changes, we'll offer you the option for a refund as defined in our "Cancellation" section.

Very infrequently, small changes may be made to your travel arrangements which we reserve the right to do so at any time, and we will advise you at the earliest possible date. These changes may be the result of Force Majeure or other similar reasons that are beyond our control, such as weather conditions, delays in departures, strikes or riots, overbookings or closure of a hotel, decisions taken by Tourist Organizations and/or State Governments, etc. This may result in an alteration of the itinerary, omission of a destination, or changing the time spent in a particular destination. If it is possible we will provide you with alternative arrangements, and if not, give you a refund as per our policies defined in the "refund section".

Refunds: - All payments for transportation, or travel service, not provided to the passenger shall be promptly refunded, in accordance with the agreed-to terms and conditions, unless the passenger otherwise instructs the Easy Tours in writing.

California law requires certain sellers of travel to have a trust account or bond. We have a trust account with Citibank. All guest payments go directly to this account. From their, payments are disbursed to the vendors providing different services during your upcoming visit.
If you cancel your tour, or do not make payments as per the agreed upon schedule, Easy Tours shall process your refund (after deducting the agreed upon cancellation costs) in less than thirty days from the earliest of the following dates:
(1) The scheduled date of departure.
(2) The day the passenger requests a refund.
(3) The day of cancellation by Easy Tours.
In the unlikely event that we are unable to provide the tour package, we will process the refund of all your payments within three days from the day that we become aware of this inability.

In the event of cancellation due to unforeseeable circumstances beyond Easy Tours' control (such as a natural disaster), Easy Tours will refund all your money, less any Non-Refundable Charges, within 30 days of cancellation, after adjusting for any unrecoverable payments already tendered to our suppliers, as stated in the State Of California mandated disclosure in the following paragraph.

Release of liability - Besides looking after your comfort and enjoyment, we do our best to ensure that you travel, explore, and reside in a safe and risk free environment. However, Easy Tours is not responsible, in any sense of the term, for the safety, health, and/or condition, of any guest’s person, their wards, or their property. Your acceptance of our "Confirmation Of Availability Package" is also your legal, binding, & unconditional acceptance of the preceding statement.

You, and each party traveling in your tour expressly acknowledge that you are cognizant of all risks of travel and arrangements for trips of this nature and fully disclaim, waive and discharge Easy Tour (including its shareholders, management, directors, and employees) from any and all liability, claims. damages, loss, or responsibilities (including damage to or loss of your property, or your injury or death) with regard to the proposed tour and/or visit, and arrangements made with respect thereto, even if caused by the negligence of any airlines, transportation companies, hotels, restaurants, or any other party providing services or accommodations included in the tour/visit.

Easy Tours will similarly not be liable for any claims, losses, damages for delayed or lost baggage or other property, or any loss of intangibles such as pleasure, or feelings of disappointment, distress, or frustration, whether mental or physical, which may have resulted from any act or omission of any other party providing services to you during your tour/visit.

About shopping - Asia offers remarkable values on a large variety of hand crafted items.
Easy Tours encourages you to use your best judgment on how and where you shop, but we would like you to know that we do not have any recommended stores in Southeast Asia, no matter what a guide at a certain destination may tell you. Easy Tours will perform no functions, or accept any responsibility, relating to purchases you make during your travels.

Financial Liability: Easy Tours' liability in any and all cases will be limited to a refund of the payments made directly by you to us, subject to our cancellation and refund policies. Your acceptance of our "Confirmation of Availability Package" is also your legal, binding, and unconditional acceptance of the preceding statement.

Site Content: The descriptions and views expressed on this web site are based on the knowledge and opinions of the principals of Easy Tours. There is no guarantee of accuracy, implied or otherwise, in these descriptions and views.

* No Show's, as defined above, do not qualify for any refunds, for any part of their tour, except at the sole discretion of Easy Tours.